Client Services

Services

From private appointments to bespoke commissions, care and gifting — every AMBERRA piece is accompanied by the attention of our team in Ubud, Bali.

01 — Appointments

Book an Appointment

Meet us privately to discover the collection, find your size, or design a piece. Available in person in Ubud, or virtually from anywhere in the world.

In Person — Ubud, Bali

A private viewing at our Bali atelier. Handle the amber, meet the artisans, and choose your stone in daylight.

Virtual Appointment

A guided video call from Bali. We present pieces live, answer every question, and help you decide with confidence.

Request a Piece

Prefer to start by message? Tell us what you are looking for and our team will curate a selection for you.

02 — Personalization

Bespoke & Personalization

Because every amber stone is one of a kind, so is every commission. Work with our silversmiths to create a piece that exists nowhere else.

Bespoke Commission

Share your vision — stone tone, metal (925 silver, gold vermeil, solid 18k), setting and occasion. We craft it by hand in Bali.

Engraving

A hidden date, name or blessing engraved into the silver — a private meaning worn close.

Stone Selection

Choose your own natural Baltic amber cabochon — cherry, cognac, honey, butterscotch, green or mosaic.

03 — Care

Care & Repair

Amber is a soft, living material. Cared for simply, it keeps its warm glow for decades — and we are here for its whole life.

Everyday Care

Keep amber from heat, perfume and chemicals; wipe with a soft cloth. Put it on last, take it off before washing or sleeping. Read the care guide →

Silver Restoration

Sterling silver darkens naturally with air. We restore its shine and re-set loose stones on request.

Warranty

Every piece is guaranteed against manufacturing defects. Reach out and we will make it right.

04 — Gifting

The Art of Gifting

Because each stone is unique, the piece you give exists nowhere else. We present it as an occasion.

Signature Box

A matte black rigid box with gold-foil stamping, lined in cream velvet and sealed with our amber-toned wax stamp.

Gift Message

A handwritten card in your words, tucked beside the certificate of authenticity.

Gift Guidance

Unsure what to choose? Our gift guide → helps you find the right piece for the moment.

05 — Orders

Order Information

Shipping

Complimentary worldwide shipping in our signature box, fully insured and tracked from Bali.

Returns

14-day returns on unworn pieces. Bespoke commissions are made to order and final.

Payments

Secure card payment via Visa and Mastercard. Every price is in your local currency at checkout.

Certificate of Authenticity

Each piece ships with a signed certificate verifying genuine natural Baltic amber, hand-set in 925 sterling silver.

Services
Book an Appointment
Consultation Discover More
Gift Wrapping
Gift Wrapping Discover More
Find Your Size
Ring Size Discover More
Care & Warranty
Care Discover More
Custom Orders
Custom Discover More
Virtual Try On
Try On Discover More
Bali Blessing
Blessing Discover More
Certificate of Authenticity
Certificate Discover More
Size Guide & Care
Ring Size Guide

Each AMBERRA ring is crafted in Bali and sized to international standards. Use the guide below to find your perfect fit. If you are between sizes, we recommend sizing up.

01
String MethodWrap a thin strip of paper or string around the base of your finger. Mark where it overlaps, then measure the length in millimetres against a ruler.
02
Existing RingPlace a ring you already own flat on a ruler and measure the inner diameter in millimetres. Match the measurement to the table below.
Inner Ø (mm)Circumference (mm)US / CanadaEU / RussiaUK
14.144.2344F
14.946.8447H
15.749.3549
16.551.9652
17.354.4755
18.157.0857
18.959.5960
19.862.11062

Highlighted rows are our most popular sizes. Measure in the evening when fingers are at their largest. If your knuckle is larger than the base of your finger, size up.

Bracelet & Chain Size Guide
SizeWrist CircumferenceBracelet LengthFit
XSup to 14 cm15 cmSnug
S14–15 cm16 cmClose
M15–17 cm17–18 cmClassic
L17–18 cm19 cmRelaxed
XL18+ cm20 cmLoose

Pendant chains are available in 40, 45, 50, and 60 cm. Standard is 45 cm. Custom lengths available on request.

Care Instructions

Baltic amber is an organic gemstone — warm, light, and alive. With the right care, your AMBERRA piece will remain luminous for generations.

Daily Wear

Remove jewelry before swimming, bathing, or using cleaning products. Dress your jewelry last — amber is sensitive to perfume and hairspray.

Cleaning

Gently wipe with a soft, damp cloth and dry immediately. Use lukewarm water with mild soap for deeper cleaning. No ultrasonic cleaners or steam.

Storage

Store in the provided pouch or soft-lined box, away from direct sunlight. Keep pieces separate to avoid scratching.

Silver Settings

Sterling silver naturally oxidises. Polish gently with a silver cloth. Avoid contact with chlorine, bleach, and rubber.

Gold Vermeil

18k gold over sterling silver. Avoid abrasive materials and prolonged submersion. Wipe with a dry soft cloth after each wear.

Amber Stone

A drop of olive oil on a soft cloth restores amber’s warm glow. Never use acetone or alcohol — they will damage the surface permanently.

1-Year Warranty

AMBERRA Limited Warranty — 12 Months

Every piece of AMBERRA jewelry is covered by a one-year limited warranty from the date of purchase. We stand behind the craftsmanship of our Balinese artisans and the quality of every amber stone we select.

The warranty covers:

  • Manufacturing defects in metal settings, clasps, and closures
  • Stone loss due to a defective setting (not impact or misuse)
  • Premature discoloration of sterling silver components
  • One complimentary professional clean and inspection within the warranty period

Does not cover: normal wear, scratches, accidental damage, loss, theft, or damage from improper care or chemicals.

To claim: email hello@amberrajewelry.com with order number and photos. We respond within 48 hours.

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Amber Guide

Online · Bali, Indonesia

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