Shipping & Returns

Last updated: March 2026

Every AMBERRA piece is handcrafted in Ubud, Bali, and shipped directly from our workshop. We take great care in packing each order so it arrives safely, beautifully presented, and ready to wear or gift.

Shipping Options

Processing Time

All orders are processed within 1–2 business days of payment confirmation. During peak periods (November–January) processing may take up to 3 business days. You will receive a shipping confirmation with tracking details by email once your order has been dispatched.

Tracking Your Order

Once shipped, you will receive a tracking number by email. Standard shipments are tracked to the destination country's postal system. Express shipments are fully tracked door-to-door. If you have not received a tracking email within 3 business days, please check your spam folder or contact us at hello@amberrajewelry.com.

Customs & Import Duties

Shipments from Indonesia may be subject to customs duties and import taxes in the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. AMBERRA has no control over customs delays and cannot be held responsible for them.

We declare all items at their full purchase value as required by Indonesian customs law. We are unable to mark orders as "gift" or reduce declared values.

Returns Policy

We want you to love your AMBERRA piece. If for any reason you are not satisfied, we accept returns within 14 days of delivery, subject to the following conditions:

• Items must be in their original, unworn condition with all original packaging intact.
• Items must not show signs of wear, damage, or alteration.
• Custom-made and personalized pieces are not eligible for return.
• Earrings cannot be returned for hygiene reasons unless they arrive defective.
• Original shipping costs are non-refundable.

How to Return an Item

To initiate a return, email hello@amberrajewelry.com with:

• Your order number
• The item(s) you wish to return
• The reason for your return

We will respond within 24 hours with a Return Authorisation number and instructions. Please do not send items back without prior authorisation. Return shipping costs are the responsibility of the customer, except in cases where the item arrived defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. You will receive an email confirmation when your refund has been processed.

If your item arrived damaged or incorrect, please contact us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no cost to you.

Exchanges

We are happy to exchange items for a different size or style, subject to availability. Please contact us at hello@amberrajewelry.com to discuss. As each piece is handcrafted and unique, exact replacements may not always be available.

Questions?

Our team in Bali is available Monday–Saturday, 09:00–18:00 WITA (UTC+8). Reach us by email or WhatsApp — we typically reply within a few hours.